The Claim Filing Process

Filing a claim with Mr. Pump is straightforward. Follow our step-by-step guide to ensure all necessary information is provided, which will allow us to address your issues quickly:

Step 1: Identify the Problem

• Take note of any irregularities with your water system or pump, such as low pressure, unusual noises, or complete system failure.
• Document the issue with photos or videos if possible, as this can assist our technicians in diagnosing the problem more accurately.

Step 2: Contact Us

• Call our office at 417-775-2205 for immediate assistance. Alternatively, you can use the contact form on our website for non-emergency queries.
• Provide a brief description of the problem along with your contact information and the best time to reach you.

Step 3: Wait for Confirmation

• Our customer service team will review your information and contact you to confirm your claim.
• Once confirmed, we’ll schedule a service visit at your earliest convenience to inspect and address the issue.

Step 4: Service Visit and Resolution

• Our licensed, insured, and bonded technicians will arrive on-site to assess the situation.
• They are equipped with a variety of tools and parts to provide immediate repairs wherever possible.
• We guarantee professional service using trusted brands like Webtrol, Grundfos, and Franklin, ensuring long-lasting solutions.